HELP & CONTACT.

No. Everyone signs in through My account. Promoter and team tools appear once your access is approved. Use the same account each time to keep your purchases and history together.

Check that you’re using the right account. Our team must approve promoter access, and only the authorised owners have admin access. Having a Google Workspace email address does not make an account an admin.

Go to My account, then My downloads. Once payment is confirmed, you can choose from the available file formats. Downloads may be unavailable if a payment is pending, failed, refunded or disputed.

Sign in with the account you used to buy it and try again. If it still doesn’t work, send us the order reference and product title. Never send passwords, full payment details or verification codes.

Open Tickets in the shop to see events on public sale. Check the event details and ticket terms before buying. If no tickets are listed, it does not necessarily mean an event is sold out.

Start with the support details in your ticket confirmation. If you need help finding the right contact, send us the event name and order reference.

Merch ordering and automatic PostNL tracking are not available yet. Shipping costs and delivery information will be shown before you can order. When tracking details have been recorded for a shipment, you can find them in My account.

Once your promoter account is approved, open a product in the shop and press Share. The link is automatically connected to your account. Share that link rather than copying the address from your browser, so visits can be linked to you.

It counts visits through your personal links, not individual people. Someone visiting twice may count twice. We filter known bots where possible, but not every automated visit can be detected. Find your results under Shared products. You won’t see other promoters’ results or buyers’ personal details.

Qualifying purchases through your link can earn HardCoins under the active programme rules, if the buyer agrees to referral tracking. Your own purchases, test orders and refunded or disputed sales don’t qualify. Fractions add up in the background; your balance shows whole HardCoins. Visits and copied links don’t earn coins.

Open My account, then Connections. When available, create a private connection code and copy it. Switch to your own Instagram account and send that exact code in a private message to @hardcore_is_religion. Return here to check the result. Codes expire after 10 minutes and must never be posted publicly. This connection is currently being tested by the owners and is not open to all members yet.

No. Instagram does not let us check every repost, private post or Story. A checkmark only appears for activity we can verify. Social activity currently earns no HardCoins or HardXP. You don’t need to connect Instagram to use personal product links.

We pause HardCoin spending when unusual activity needs checking. It doesn’t automatically mean you’ve done something wrong. Your history stays in place, and an authorised admin must complete the review.

Not yet. Rewards and the prize wheel are not open for redemption. Levels and reward previews don’t guarantee a prize. We’ll publish available rewards, their costs and terms before HardCoins can be spent.